Senior IT Support Analyst

We are advertising this vacancy through the Civil Service Jobs website.

For more information on the role, please go to Civil Service Jobs.

For information on how to apply through Civil Service Jobs, go to Guidance and advice for candidates using the Civil Service Jobs website.

Apply before 23:55 on Sunday, 18 January 2026

Post background

The Joint Nature Conservation Committee (JNCC) is seeking a highly skilled and motivated Senior Support Analyst to play a pivotal role in its IT Operations and Cyber Security Team. This is a unique opportunity to contribute to the protection and enhancement of the UK’s natural environment through innovative technology solutions. Based in either Peterborough or Aberdeen with flexible working options, the successful candidate will provide expert second and third-line support, manage critical infrastructure, and collaborate across departments to ensure secure, efficient, and future-ready IT services. If you're passionate about technology, cyber security, and making a real-world impact, we want to hear from you.

The ideal candidate will possess a robust technical foundation and a proactive approach to IT support and cyber security. Essential qualifications include advanced expertise in identity management using Azure Active Directory, implementation of Multi-Factor Authentication, and configuration of conditional access policies. Strong skills in endpoint management are required, particularly with Microsoft Endpoint Manager and Intune for mobile and device compliance. As part of your M365 experience you will have a good working knowledge of Copilot and the functionality it can undertake to improve workflow for staff members. Candidates should also demonstrate proficiency in configuring and managing Windows Defender, applying security best practices, and responding to threats. A solid understanding of Microsoft Azure fundamentals—including IaaS, PaaS, SaaS, and virtual machine deployment—is key, along with experience in managing Office 365 environments, VPNs, and network infrastructure. Desirable skills include the ability to create intelligent forms using Microsoft Power Automate. A commitment to continuous learning, collaboration, and delivering high-quality support services is essential for success in this role.